AuraDune · 奥若杜茵智能沙画

Here to help.

Setup, device care, and a direct route to AuraDune support. 使用支持与设备设置。

Contact / 联系我们

In the AuraDune app, sign in and open Settings → Contact Us. Choose a category, describe what happened, and attach photos if useful. Your request is linked to your account so the team can follow up.

请在 AuraDune 应用中登录，进入「设置 → 联系我们」，填写问题描述并按需添加图片。

Operator / 运营主体：嘉兴史然智能科技有限公司

First connection / 初次连接

  1. Place the device on a stable, level surface and use its supplied power equipment.
  2. Enable Bluetooth on your phone. Hold the device button for at least two seconds, then release before ten seconds to enter pairing mode.
  3. Open the app and add your AuraDune. For Wi-Fi setup, select a 2.4 GHz network and enter its password.
  4. Keep the phone nearby while setup completes. Check the device status before starting a drawing.

Connection help

If setup fails, check Bluetooth and local-network permissions, confirm the Wi-Fi password, and move closer to the router. AuraDune uses 2.4 GHz Wi-Fi. Optional Remote Access must first be enabled from the app while you can connect locally.

Updates and reset

Install firmware updates from the app while the table is idle and keep power connected until it restarts. A factory reset clears local connection settings and saved device content; it does not release cloud ownership. Use the app’s device-removal flow for ownership changes. Contact support before resetting if you are unsure.

When reporting a problem

Include the device model, app and firmware versions, what you were doing, and any error message. Do not send passwords, Wi-Fi credentials, or account tokens.

App access →